Posts Tagged ‘fitzroy hotel’

Recently I visited the city of Dundee in Scotland again. And this time I stayed in a hotel called the Malmaison.

Malmaison is a hotel chain in the United Kingdom. The group operates 13 hotels and was founded in 1994. It is named after the Chateau de Malmaison on the outskirts of Paris. Their brand premise is “Hotels that dare to be different”. There are thirteen hotels located in Aberdeen, Belfast, Birmingham, Dundee, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, Newcastel upon Tyne, Oxford and Reading. Each hotel has its own mini-site, these can be accessed by the main Malmaison hotel website which is https://www.malmaison.com/ .

What really appealed to me at first was the interior of the hotel. It was very stylish yet different from typical hotels. The main doors had these big horn-like handles which in my opinion suited very well with the overall look of the hotel. The stairway was in dark colors and there was this beautiful huge lamp. Of course there were lifts which were modified so that people with disabilities could easily use them also (for example the lift numbers were written in touch typing). And our room – I loved it. The beds were higher up than usual and on the bed there was this furry topping/cover which was so soft and warm. In the room the furniture was all black (which suited there very well and was very stylish). There was a big flat-screen TV and a small refrigerator full of snacks and drinks (of course you pay extra for that) and then there were two bottles of wine which you could drink if you want (again you pay extra if you want). The bathroom was up to all the standards – it was a big room and there was a shower, not a bath (to my disappointment).  The view from the big window was to the main street and we could see what was going on. It was lovely. The hotel also had a restaurant and a bar. And the hotel was situated exactly in city centre. As for the price… Usually it seems that the room rate for one night is pretty pricey but I had a lucky coincidence – they had a Christmas offer in which the room rate was lower than in the hotel I have stayed previously. That is also something I like about the Malmaison – the make campaigns during which time they lower the prices and that is a good way to attract new customers.  I was very satisfied with Malmaison hotel and would definitely stay there again and it really felt like I was a queen in the queens palace.

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But after staying in Dundee we had to travel to London and stay there for 2 nights. And as we were staying there only for two nights we looked for a cheap hotel because it seemed that it’s not worth paying a lot for just 2 nights. The hotel we stayed in was Fitzroy hotel.  When we first arrived we tried to get into the hotel and it was locked. Then we tried to ring the doorbell. Nothing happened. Then finally a strange looking man in plain clothes (meaning clothes you wear while your home not when you are a hotel staff) came from the underground and asked if we would like to come to the hotel. We said yes and then he said that he would let us in. When he finally opened the door he asked about the reservation and told us to come to the reception. Then we went downstairs to a very small room full of boxes and papers and on a small table there was this old computer. The weird guy typed something fast and made sure we had the reservation in his weird system also and then said that we can make the payment. We payed by credit card and he was puzzled why we are paying with a Swedish bank credit card when we are from Estonia. And then he said that he will give us a room that is on the top floor. It was on the top floor but there was no lift there. We had to carry our luggage to the top floor and he did not help us. And when I finally saw the room I said that I want to move to another hotel. The room was so tiny that two couldn’t turn around there. There was only one bed, the bed linen were clean but not new. The pillows were uncomfortable and the bed was also really uncomfortable. There wasn’t enough room to put your luggage. The TV was very small. The bathroom was horrible – it was cold, in some bits it was dirty and I didn’t want to use it at all. At the very first evening I really thought I had just registered myself into the Bates Motel. At first I really thought I’m going to another hotel but since the money had already been payed we stayed there. And the photos from the hotel website are totally photoshopped. Overall I would say it was a really bad experience and I would not recommend the Fitzroy Hotel to anyone.

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